- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 8x5x4 Hour
- Service Details
- SMARTnet 8x5x4:
- Advance Replacement on a Four-Hour Response basis between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, provided that Cisco's determination of Hardware failure has been made before 1:00 p.m. Depot Time. If Customer make a request after 1:00 p.m. Depot Time, Cisco will deliver the Advance Replacement the morning of the next Business Day.
- Provided Support
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Update
- Software Upgrade
- Diagnosis
- Phone Support
- Web Knowledge Base Access
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Replacement
- Service Response Time
- 4 Hour - Parts Replacement
- Service Duration
- 1 Year
- Product Supported
- Cisco ASR 9010 AC Chassis with PEM Version 2:
- ASR-9010-AC-V2
- ASR-9010-AC-V2=